VC Stories

I am very thankful to Vitalcare Support for their social and daily household support. They helped me with tasks like cooking, cleaning, shopping, and personal care. They were very friendly, respectful, and compassionate. They also encouraged me to participate in social activities and hobbies that I enjoy. They made me feel more independent and confident. They are the best NDIS support service I have ever used.”

— From Eva, Glen Waverley

“I am very happy with the social and daily household support that Vitalcare Support provided me. They assisted me with various tasks around the house and outside. They were very professional, courteous, and caring. They also supported me to pursue my interests and goals. They were very understanding and supportive of my situation.

— From Jamse , Ringwood

NDIS

What is the NDIS?

The NDIS, or National Disability Insurance Scheme, is a government programme which provides funding for a wide variety of disability support services and other supports. Under the programme, anyone who has a disability will be eligible for NDIS funding amounts to pay for the care or supports they need to maximise their quality of life

What is the NDIA?

The NDIA, or National Disability Insurgence Agency, is the government agency in charge of handling and implementing the NDIS. The NDIA can provide you with information, referrals to specific services, individual care plans, and more.

How do I access the NDIS?

To access the NDIS, you need to get in touch with the NDIA. They will guide you through the process of applying, review your eligibility, and set you up with funding for your care plan. If you need more help with the application, please in touch with us.

What are the NDIS funding amounts?

Through the NDIS, you will receive funding for the specific services and support you need. There are no set levels for NDIS funding amounts. You will receive as all the necessary funding to pay for the care and support you need as determined with your NDIS planner.

What can be funded?

Your NDIS funding can be used for a wide variety of different things, including:

• Daily living, life skills, and self-care activities • Community and social participation • Aids and equipment • Home modifications • Transport and community access • Employment and workplace support • Therapeutic supports

The NDIA can help you understand all the services and supports which are available to you and how you can access them.

HCP

What are the eligibility criteria for the Home Care Package?

The Federal Government’s Home Care Packages (HCP) program has a purpose to provide home care subsidies for Australian permanent residents and citizens aged 65 years and over. They are not available to Australian tourists or those who only need temporary or short-term care. After an assessment and financial review, as the elderly is affected by their age and physical health. Special home care needs arising from the requirements of the elderly who are aged or frail, but wish to live independently at home as long as possible. If you have more questions or need more help with the application , please contact our staff.

What happens in an assessment?

The assessor will visit you at home to talk with you about your situation, health, lifestyle, and how you’re going with completing daily tasks around the home. This will help them to recommend the right services for your needs. The assessor may discuss service providers in your area who could help you and send a referral directly to the provider of your choice. Assessors can also provide you with information relating to potential cost of aged care services including where to access the information you need. It’s also your chance to ask any questions. For example, you could raise any concerns you have related to receiving services including cultural considerations. You can also have a family member or friend present during your assessment.

Can podiatry, physiotherapy, chiropractic and hydrotherapy services be covered?

Allied health services such as podiatry, physiotherapy, chiropractic and hydrotherapy are included under the HCP Program in the following instances:

• they are required due to age-related functional decline and/or entrant cannot access disability supports • to assess the need for aids and equipment • they are delivered by an accredited provider • they are not concurrently being funded by another government program.

Can acupuncture delivered by a Chinese Medicine Practitioner be covered?

Providers should only fund Chinese Medicine interventions such as massage and acupuncture where:

• it can be demonstrated that the practitioner is an Australian Health Practitioner Regulation Agency (Ahpra) registered Chinese medicine practitioner • the care recipient is ineligible or unable to obtain these services through other state and territory government schemes or services currently funded or jointly funded by the Australian Government.